Can’t Scan After Windows 24H2 Update (Canon imageCLASS)

IJ Start Cannon– If your Canon MF Scan Utility suddenly stopped working after a Windows update (24H2), you’re not alone. Can’t Scan After Windows 24H2 Update? Here’s How to Fix It (Canon imageCLASS)

Step 1: Install the Latest Windows Fix (KB5053656)

Microsoft released an update that addresses this exact issue.

• Open Settings > Windows Update

• Check for updates and look for KB5053656

• Download and install it

• After the restart, reinstall your Canon drivers

This step alone has worked for many users.

Step 2: Reinstall Your Scanner Drivers

If it still doesn’t work, try this:

1. Right-click the Start Menu, then open Device Manager

2. Expand Imaging devices

3. Right-click your Canon scanner, choose Disable

4. Right-click again and select Update Driver

5. Choose Browse my computer

6. Select the correct Canon device and finish

7. Restart your PC and test the MF Scan Utility again

Do this for each Canon scanner listed, especially if you see duplicates.

Step 3: Run Canon’s Repair Tool (Optional but Helpful)

Canon has released a small tool called RepairReg.exe to fix registry issues caused by the update.

• Download and run the tool (it’s very simple)

• Click Start, let it do its thing

• Restart your PC

• Try scanning again

This works best after installing the Windows update and re-adding the driver.

Step 4: Use Windows Scan as a Backup

If MF Scan Utility still doesn’t work:

• Try using the Windows Scan app

• Or open Windows Fax and Scan (built-in)

• These tools often still work even when Canon’s app doesn’t

See:

• Canon MAXIFY GX7021 Driver

What Happened?

The Windows 11 24H2 update broke part of the system that Canon’s scanner software uses (called WIA/eSCL). Microsoft has since released patches, but some users still need to reinstall drivers or run Canon’s fix to get things working again.

Fast Solution